Privacy policy


Your privacy is extremely important to us. We do not sell your personal data and we never share your personal details with third parties for their own mailing or marketing purposes.

When you make a purchase on koraamsterdam.com, we do collect certain personal information (for example: your name, phone number, email address, billing address, shipping address, and order details). Payment transactions are handled by trusted payment providers, and we do not store your full credit/debit card details.

Kora processes personal data in line with the EU General Data Protection Regulation (GDPR) and applicable privacy laws.

Customer Contact Promise

We’d love you to be among the first to receive news and offers about Kora but only if you choose to.

This is our simple customer contact promise:

  • We will never pass your personal details to third parties for their own marketing purposes.

  • We will only use your details to help you get the most out of Kora, such as:

    • order updates and customer support

    • (if you opt in) newsletters, offers, promotions, and new products

    • occasional feedback requests to improve our service

  • Our communication will be relevant based on the information you provide.

  • If you sign up for our newsletter, you can unsubscribe at any time.

What information we collect

We treat your personal information as confidential and store it securely.

Information you give us directly
When you place an order, create an account, subscribe to marketing, or contact us, you may provide:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Account login details (if you create an account)

  • Order details and correspondence with us

Payment information
Payments are processed by secure payment providers (e.g., Stripe and/or PayPal). We receive payment confirmation and limited identifiers needed for administration, but we do not keep your full card details.

Information collected automatically (website usage)
We (or our service providers) may collect technical/usage information such as:

  • IP address

  • browser type and device information

  • pages viewed and actions taken on our site

  • referring URL, timestamps, and general location (approximate)
    This data is used for site functionality, security, analytics, and improving performance.

How we use your information

We use your information only when we have a valid legal basis under the GDPR, and only for purposes such as:

  1. To process and deliver your order (contract performance)

  2. Customer support and communication about your purchase (contract performance / legitimate interest)

  3. Fraud prevention and security (legitimate interest)

  4. Website performance & analytics (consent where required for non-essential cookies; otherwise legitimate interest for strictly necessary measures)

  5. Marketing (only if you opt in / consent)

Your personal information may be shared with reputable third parties only when needed to run our store, such as:

  • E-commerce platform provider (Shopify) to operate the website and store orders

  • Payment providers (e.g., Stripe/PayPal) to process payments

  • Fulfilment & delivery partners to pack and ship your order (this includes our fulfilment partner Branvas)

All such providers are required to protect your data and use it only for the services they provide to us.

We may also disclose information if required by law, court order, or a valid request from a competent authority.

Where we store your personal data (International transfers)

Our site and service providers may process personal data inside and outside the European Economic Area (EEA) (for example, depending on where Shopify or other providers operate). Where personal data is transferred outside the EEA, we use appropriate safeguards such as the EU Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.

All information you provide is stored on secure systems. Payment transactions are protected using encryption/secure transmission (e.g., SSL/TLS).

Our website may contain links to third-party sites. Those websites have their own privacy policies, and we are not responsible for their practices.

How long we keep your information

We keep personal data only as long as necessary for the purposes described above, including legal and tax obligations. For example:

  • Order and invoice records are typically retained for at least 7 years to meet Dutch record-keeping obligations.

  • Marketing preferences are kept until you unsubscribe or withdraw consent.

Your rights (GDPR)

You have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Erase data (in certain cases)

  • Restrict processing (in certain cases)

  • Data portability (for data processed by automated means based on consent or contract)

  • Object to processing based on legitimate interests or for direct marketing

  • Withdraw consent at any time (where processing is based on consent)

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Exercising your rights

To make a request, contact us at info@koraamsterdam.com with:

  • your name

  • the email used for your order/account

  • what right you want to exercise (access, deletion, etc.)

We may ask for additional information to verify your identity and protect your account.

Changes to this Privacy Policy

We keep this Privacy Policy under review and may update it from time to time. When we do, we will update the “Last updated” date at the top of this page.

Contact

Kora
Email: info@koraamsterdam.com